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case study
Subscription Recovery Integration with Vindicia
Architected an automated recovery system that reclaimed 10% of failed subscription payments — cutting churn and boosting revenue without extra ops.
Client
National media publisher with a subscription business
Role
Revenue Recovery Architect & Systems Integrator
Timeline
~2 months
Stack
Stripe, Vindicia, Zapier, Python
The Challenge
Subscription payments were failing — and not coming back. Recovery logic was split between Stripe, Vindicia, and custom systems. Manual fixes were slow, error-prone, and unsustainable. The business needed a recovery system that could work automatically and at scale.
My Role
I architected a resilient recovery pipeline that automated the entire process — from failure detection to access restoration — without draining engineering time.
Solutions Delivered
- Audited the full stack to find gaps in retry logic and entitlement handling
- Unified workflows across Stripe, Vindicia, and internal platforms
- Built a Zapier-based automation system to track failures, trigger retries, and restore access
- Designed automation flows to handle API flakiness, delays, and odd edge cases
- Delivered a low-maintenance, self-correcting system that didn’t need dev babysitting
Business Outcomes
- Reclaimed 10%+ of failed subscription payments — boosting recurring revenue
- Cut churn by automatically restoring access when payments recovered
- Eliminated key failure points and support headaches
- Delivered a recovery framework built to scale with zero ops overhead
revenue-recovery automation SaaS