Client: National media publisher with a subscription-based business model
Role: Project Lead • Systems Integrator • Revenue Recovery Architect
Timeline: ~1 month
Stack: Stripe, Vindicia, Zapier, Custom Subscription Platform
🚨 The Problem
The client was bleeding revenue from failed subscription renewals—with no automated system in place to recover them.
- Payment retries weren’t consistent
- Vendors (Stripe, Vindicia, platform provider) weren’t aligned
- Most failed payments went unaddressed, leading to high churn and lost recurring revenue
Manual recovery wasn’t cutting it. The system was scattered, unclear, and costing the business money every single month.
🧠 My Role
I led the recovery initiative from diagnosis to delivery—coordinating across vendors, internal teams, and fragile integration points to implement a system that could automatically recover payments and restore customer access without dev intervention.
🔧 What I Delivered
- Aligned internal teams and vendors around a unified recovery strategy and implementation plan
- Diagnosed and fixed retry logic issues in Stripe, ensuring alignment with the subscription platform
- Developed a Zapier-based monitoring system to catch recovery events in real-time and trigger updates to user entitlements
- Built the pipeline for resilience—handling API delays, vendor flakiness, and auth weirdness
- Designed the system to be low-maintenance post-launch, avoiding future dev resource drain
📈 Business Results
- Recovered ~10% of failed payments, injecting lost revenue back into the business
- Reduced churn by restoring access automatically on successful recovery
- Created a resilient integration pipeline, improving system stability and reducing support tickets
- Built a scalable, low-maintenance recovery framework that adapts with evolving business needs
* * *
Losing money to failed payments?
Let’s make that stop — and keep it that way.
Recover revenue automatically → 💸